Contact Technical Support

Our highly trained support team will help you find solutions to all your technical issues.

Online help

If you are unable to find an answer above, please see the support options below.

Free telephone support

This is available:

  • within 30 days of registering Sibelius for the first time
  • after 30 days for the following issues:
    • setting up your system for use with Sibelius
    • in the event that Sibelius is crashing

US

Registrations & Technical Support

Toll-free: 888-280-9995
Fax: 925-280-0008

Outside USA/Canada: +1-650-731-6106
(Monday to Friday 7:00am to 4:30pm PST, except holidays)

Other countries

UK

Technical Support: 020 7561 7997
(Monday to Friday 10:00am to 6:00pm, except holidays)

Registrations: 020 7561 7995
(Monday to Friday 10:00am to 6:00pm, except holidays)
Fax: 020 7561 7888

Australia

Registrations & Technical Support: 1300 652 172
(Monday to Friday 9:00am to 6:00pm EST/EDT, except public holidays)

Paid telephone support

After the 30 days' free support period has expired.

US

Tel: 888-918-3444 ($2.50/min)

Outside USA/Canada: +1-650-731-6106 ($2.50/min)
(Monday to Friday 7:00am to 4:30pm PST, except holidays)

 

Other countries

UK

There are two options to pay for telephone support:

  • On a case by case basis
    Tel: 0906 785 9332 (£1/min)
    (Monday to Friday 10:00am to 6:00pm, except holidays)
  • One year's unlimited support contract
    £69 one-off fee (Call 0800 458 3111 to sign up)

    Tel: 020 7561 7997
    (Monday to Friday 10:00am to 6:00pm, except holidays)